Accessibility statement for Apply for New Style Jobseeker’s Allowance

This service is run by the Department for Work and Pensions (DWP). We want as many people as possible to be able to use this service. For example, that means you should be able to:

• change colours, contrast levels and fonts
• zoom in up to 300% without the text spilling off the screen
• get from the start of the service to the end using just a keyboard
• get from the start of the service to the end using speech recognition software
• listen to the service using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We have also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this service is

We know users might struggle with certain parts of this service:

• some links which contain hidden text do not respond to the command 'click link' when using speech recognition software. This is a known issue with the GOV.UK details component. You can view the conversation for GOV.UK the details component

Feedback and contact information

If you need information on this service in a different format like accessible PDF, large print, easy read, audio recording or braille you can contact us by email: quarryhouse.userresearch.newstylejsa@dwp.gov.uk

We will consider your request and aim to get back to you within 21 days.

Reporting accessibility problems with this service

We are always looking to improve the accessibility of this service. If you find any problems not listed on this page or you think we are not meeting accessibility requirements, contact us by email: quarryhouse.userresearch.newstylejsa@dwp.gov.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the accessibility regulations™). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this service’s accessibility

DWP is committed to making this service accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This service is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Preparation of this accessibility statement

This statement was prepared on 22 December 2020. It was last reviewed on 18 December 2020.

This service was last tested in October 2020. The test was carried out by the Disability Accessibility Centre.

Testing was carried out using a combination of automated and manual testing, including assistive technologies: JAWS, Dragon and ZoomText.

We used a sampling approach, selecting pages which were visually or operationally different to one another. The sample was chosen to cover as many different components and design patterns as possible.

The pages tested were:

• Check your answers before sending your application
• Find out if you may be eligible for New Style Job Seekers Allowance
• Confirm the claim start date
• About you
• What is your phone number?
• When was the jury service?
• Is this paid or voluntary?
• How often are you paid?
• Why did this job end?
• How often is your pension or annuity paid?
• What is the address of your pension or annuity provider?
• What was the name of your course or training programme?
• How many hours a week do you attend education or training?
• Your bank details
• Declaration
• Application complete